Privacy Notice
For applications, contact forms and the chat assistant on sipnik.com
This notice explains, under Turkey’s Law No. 6698 on the Protection of Personal Data (“KVKK”), how we process the personal data you share through the application and contact forms and the chat assistant at the bottom right of sipnik.com. The Turkish version (KVKK Aydınlatma Metni) is the governing text; this translation is provided for convenience.
Data controller
Bink Teknoloji Sanayi Ticaret Limited Şirketi (“Bink”). Contact: [email protected] · +90 850 241 93 21
Data we process
- Identity and contact: full name, phone number, email address
- Business details: business name, city, number of branches, business type, your message
- Values you enter for estimates in the application form
- Chat assistant: the full name and mobile number you give at the start of the chat; the chat content (your messages and the assistant’s replies); the page you were on while writing; your location, if you choose to share it; when you start a chat, the list of the last pages you visited on sipnik.com in this browser (page name, time spent, how much was read). This list is kept only in your browser and is not sent to us before you start a chat. Voice typing uses your browser’s own speech recognition; only the resulting text reaches us.
- Security: IP address, browser information, application and message times, the chat assistant’s visitor ID (cookie)
Purposes
- Reviewing your application, contacting you and preparing an offer
- Conducting pre-contract discussions
- Answering your questions in the chat assistant more accurately, taking into account the topics you looked at on the site, handing the chat over to our team when needed and getting back to you; recording an application you make in the chat
- Showing you your chat history again
- Preventing misuse (spam, automated applications, heavy off-topic use of the chat assistant) and ensuring information security; for this purpose the number of messages is limited, and numbers and IP addresses that misuse the chat may be blocked from it
Legal basis
Your data is processed on the legal grounds of KVKK Art. 5/2-(c), “being directly related to the establishment or performance of a contract”, and Art. 5/2-(f), “the legitimate interests of the data controller”. We do not ask for separate explicit consent for these forms; if we ever need to send you marketing messages, we will ask for your consent separately.
In the chat assistant, your messages are transferred to an artificial intelligence service provider abroad so that replies can be generated. This transfer is based on the explicit consent you give with the checkbox at the start of the chat (KVKK Art. 5/1 and Art. 9). If you do not give consent, you cannot use the chat assistant; you can always reach us through the application form or by phone. You can withdraw your consent at any time by writing to [email protected].
Transfers
Your application is stored in the form and customer-relationship infrastructure managed by our business partners (Collobr) and on our hosting servers. Your data is not shared with third parties beyond these purposes; it may be disclosed to competent authorities only where required by law.
The messages you write in the chat assistant, together with the chat context, are transferred to our artificial intelligence service provider OpenAI (USA) to generate replies, and, when that service is unavailable, to Google (USA) as a fallback. Chat records are stored on our own servers (Turkey). If you move from the chat to WhatsApp with “Continue on WhatsApp”, WhatsApp’s (Meta’s) terms also apply to that conversation.
Collection method and retention
Data is collected electronically through the forms and the chat assistant on sipnik.com. Application and chat records are deleted or anonymised no later than 2 years if no business relationship is established.
Cookie: To recognise you and show your history again, the chat assistant sets a single functional cookie (sps_z), valid for 1 year, only for visitors who chat; it has no advertising or tracking purpose. The chat view is also kept in your browser’s local storage; you can delete it in your browser settings.
Your rights
Under KVKK Art. 11 you have the right to learn whether your data is processed, request information, ask for it to be corrected or deleted, object, and claim compensation for damages. You can send your requests to [email protected]; we reply within 30 days at the latest.