Cleanliness scoreWashrooms
Out of soap, no paper, wet floor: the first customer tells you, the next one never sees it.
sipnik Feedback
Hear the complaint before Google does.
Put a QR code in the washroom, on tables and at the till. Customers rate you in 30 seconds without an app; low scores land in your panel instantly so you can act.
- 30 secCustomer's time
- 0Apps to download
- UnlimitedQR codes, every branch and spot
- InstantResponses in your panel
Where it goes
Wherever problems start, the QR is there.
Cleanliness score
Food · serviceAt the table
Thirty seconds after the meal: food, service, recommendation score. See which table and which hour falls behind.
Speed · careAt the till
They scan while waiting in line. Waiting time and service scores, day by day.
DeliveryDelivery bags
A QR card on the bag: was it hot, anything missing? They tell you before they tell the platform.
Instagram, WhatsApp, SMS
Share the same form as a link. A separate link per channel shows which one works.
Three forms, one platform
Rate, listen, ask.
Satisfaction form
Stars, faces and a 0–10 recommendation score. Average rating and NPS calculated for you.
Feedback form
Complaints, suggestions, thanks. Call or WhatsApp customers who ask for a reply in one tap.
Survey
Ask your own questions: new products, prices, menu ideas. Results in charts and Excel.
How it works
Live in three steps.
- 1Pick a template
Satisfaction, feedback or survey. Questions are ready; edit, add or remove as you like.
- 2Print the QR, share the link
Unlimited QR codes for every branch and spot: type "Table 1-12" and get 12 cards at once. Or copy the link and share it.
- 3See it, act on it
Low scores and complaints arrive as "needs attention". Mark them resolved and leave notes for your team.
Printed cards, ready to go.
- Table stand (A6), large stand (A5), 9×9 square sticker or business-card size
- With your logo and brand colour; logo in the middle of the QR
- Downloads as a PDF, prints on an office printer
The QR on this card is real: scan it with your phone and try the form. Open the form
Sound familiar?
Feedback fixes this.
Customers write their complaint through the QR; you reply before it becomes a review.
The moment the cleanliness score drops, it shows as "needs attention".
With the phone camera, no app, no name.
Each response is filed under the QR it came from; scores by spot.
Customers who want a reply leave their number; call or WhatsApp from the panel.
Open a survey, share the link; results in a chart.
In the panel
Every response becomes a to-do.
- Response inboxNew, needs attention, resolved. Opened responses are marked read; leave team notes.
- Question by questionScore distribution, average, NPS and a daily response chart.
- By spotWhich washroom, table or branch falls behind, in one table.
- Export to ExcelAll responses in Excel with one tap.
Needs attention → resolvedWho uses it
FAQ
Questions about QR surveys and feedback
What is a QR survey?
A short form that opens when a customer scans a QR code with their phone camera. They rate, choose or write without an app, and the response lands in the business's panel instantly.
Do customers need to download an app?
No. They scan the QR with the phone camera and the form opens in the browser. No name or sign-up needed.
Where can I put the QR code?
Washrooms, tables, the till, delivery bags, hotel rooms, sun loungers, waiting areas; anywhere a problem can come up. You create a separate QR for each spot.
How many QR codes can I create?
Unlimited. Create as many as you like for every branch: washrooms, tables, the till, delivery bags. Type "Table 1-12" and 12 QR codes are created at once; each response shows the spot it came from.
How do I print the QR cards?
Download a PDF from the panel: table stand (A6), large stand (A5), 9×9 cm square sticker or business-card size. Prepared with your logo and brand colour, printed on an office printer.
Can I edit the forms myself?
Yes. Satisfaction, feedback and survey templates come ready; add and reorder stars, faces, 0–10 recommendation, single or multiple choice, yes/no, short and long text questions.
Can the same person fill in a form again and again?
By default the same phone can answer a form once every 12 hours. If you hand a tablet to every customer at the till, you can remove the limit.
Do you collect the customer's name and phone number?
Not by default; forms are anonymous. A customer who wants a reply can leave their name and number by ticking a consent box.
How do I see the results?
The panel shows the average rating, recommendation score (NPS), question-by-question distribution, scores by spot and a daily response chart. Export all responses to Excel.
What is NPS (recommendation score)?
It is calculated from 0–10 answers to "Would you recommend us?": the share of 9–10 answers minus the share of 0–6 answers, giving a result between −100 and +100.
Can I share the link on Instagram or WhatsApp?
Yes. Create a digital link for any form; a separate link per channel shows how many responses each one brings.
I have several branches. How does it work?
However many branches you have, create as many QR codes as you like for each one; there is no limit. Responses are shown branch by branch and branch managers follow their own branch's responses.
Other features
Let's start
Find out what your customers think, today.
The intro call is free and there is no commitment. We handle setup and training.