How can we help?
We're here for every question about Divadayız. The most common ones are below; if yours isn't there, contact a branch.
In the app
- Open the Profile tab
- Tap "Contact"
- At a branch, use "Feedback" on the home screen to write to the branch directly
Frequently asked questions
How do I sign in?
Open Divadayız and enter your phone number; sign in with the 6-digit code sent to you by SMS. There is no separate password.
I didn't get the SMS code. What should I do?
Check your number and tap "Resend code" when the timer ends. If it still doesn't arrive, contact a branch and we'll help right away.
How do I top up my wallet?
Tap "Top up" on the wallet card on the home screen, choose an amount and pay by card with 3D Secure. The balance appears instantly.
How do I pay at the till?
Tap the QR button in the middle of the bottom bar and let the till scan the code. The payment comes from your wallet balance; the code refreshes regularly for security.
Can I get my wallet balance back?
Refund terms are on the Returns & Cancellation page. To request a refund, contact a branch.
How do I delete my account?
In the app go to Profile → "Delete my account" to delete it permanently. If you still have a wallet balance, contact a branch first so we can handle the refund together.
How is my personal data used?
Details are in the Privacy Policy and the KVKK notice. For requests about your data, contact a branch.
Contact a branch
For an order or something at the till, call the branch directly.
Diva GürselpaşaGürselpaşa Mah. Aliya İzzet Begoviç Blv. No:19, Seyhan/AdanaEvery day 07:00–00:00Directions+903222555051Diva TürkmenbaşıHuzurevleri Mah. Türkmenbaşı Blv. No:70/A, Çukurova/AdanaEvery day 07:00–00:00Directions+903222261810