How can we help?
We're here for every question about BlendPass. The most common ones are below; if yours isn't there, write to us and we'll reply within one business day.
Email support
[email protected]Include the phone number on your account and a short description; a screenshot helps us solve it faster.
In the app
- Open the Profile tab
- Tap "Contact"
- At a branch, use "Feedback" on the home screen to write to the branch directly
Frequently asked questions
How do I sign in?
Open BlendPass and enter your phone number; sign in with the 6-digit code sent to you by SMS. There is no separate password.
I didn't get the SMS code. What should I do?
Check your number and tap "Resend code" when the timer ends. If it still doesn't arrive, email us your number and we'll help right away.
How do I top up my wallet?
Tap "Top up" on the wallet card on the home screen, choose an amount and pay by card with 3D Secure. The balance appears instantly.
How do I pay at the till?
Tap the QR button in the middle of the bottom bar and let the till scan the code. The payment comes from your wallet balance; the code refreshes regularly for security.
Can I get my wallet balance back?
Refund terms are on the Returns & Cancellation page. To request a refund, email us and include the phone number on your account.
My stamp or reward isn't showing.
Stamps are added when the order is completed. If it is still missing after a few minutes, email us with the branch and time.
How do I manage my subscription?
The subscription is bought in the app, lasts 30 days and ends by itself. Your daily allowance and remaining days are on the My Wallet screen.
How do I report a post in the social feed?
Tap "Report" in the "…" menu at the top right of the post; our team reviews it. You can also block the person from the same menu. Every post is reviewed before it goes live.
How do I delete my account?
In the app go to Profile → "Delete my account" to delete it permanently. If you still have a wallet balance, email us first so we can handle the refund together.
How is my personal data used?
Details are in the Privacy Policy and the KVKK notice. For requests about your data, email us.
Contact a branch
For an order or something at the till, call the branch directly.
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